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I have long been a fan of the One Minute Manager series that Ken Blanchard is most famous for, and am rather disappointed that Whale Done dishes up a refried version of Blanchard’s now famous wisdom. If any body language ‘expert’ wants to prove the myth that words only count for only 7% of any communication I have a challenge. Polish up on your open-gestures, upright, relaxed posture and perfect your smile, then next time you are on TV and get to say about 100 words, just work these seven words [...]